Frequently Asked Questions

How can we help? Here are answers to some of the common enquiries we receive…

Eastbourne pier

Got a question about Exclusively Eastbourne holiday rentals?

If you want to know more about a specific holiday letting, please call the team on +44 (0)1323 40 60 90 or email us at

Some of the questions we're asked most often

Q.  What hours are the Exclusively Eastbourne offices open? We’re available seven days a week for general enquiries – from 9am to 6pm every day. Out of these hours you can always leave us a message and we’ll respond as soon as we can.   The telephone number is +44 (0)1323 40 60 90 and email is

Q.   What time can I arrive at my holiday let and is an early check in possible?

Your welcome letter will clarify the arrival time for your particular Eastbourne holiday accommodation – usually from 4pm.  Early check ins are not usually possible as the property is usually being prepared for your arrival.  However it is worth checking a day or two before – if the property was empty the night before and already cleaned, it may be possible.

Q.   How do I get the keys?

We provide contactless check-ins with keysafes either at the property or our office.  We will get in touch with you a few days before your arrival to firm up timings and to ensure you have the location of where to pick up the keys and the relevant keysafe code.

Q.   What about check out time?

Check out is by 10am on the day of departure.  Please be ready to leave on time so that we have sufficient time to clean the property before the next guests arrive that afternoon.

Q.   Will someone meet me at check out and what should I do with the keys?

You do not need to wait for us to arrive before you leave your the holiday accommodation. There will be a guest information folder in the property which will clarify what to do with your keys – follow these instructions and you can leave at a time to suit you, as long as you are out by the agreed checkout time.

Q.   Are bed linen and towels provided in holiday accommodation?

Yes, all Exclusively Eastbourne holiday lettings will have beds fully made up and fluffy towels for guests (although please bring your own beach towels).  For those enjoying a stay of two weeks or longer, a change of bed linen will usually be supplied. We can also provide a weekly clean and linen change for an additional fee – please let us know your requirements.

Q.  What about kitchen supplies?

All holiday rentals provide basic cleaning supplies: washing up liquid, cleaning solutions, sponges/cloths etc and some may provide a few dishwasher tablets (but to be safe if you have these at home, pack a few).  Most owners also provide enough tea and coffee for a welcome drink in case you arrive too late to hit the supermarket.  Supplies may be enough to get you started, rather than enough for your entire stay.

Q.   Is there parking available?

The type of parking facilities varies by property – some is in private grounds, others on street.  Where there are parking restrictions on street, you are able to purchase daily parking permits on arrival (£2 per vehicle per day).  For details of the parking at a specific holiday home, please click on the ‘terms and conditions’ link on the page and there will be a section on parking, or ask us.

Q.   I have a baby – will there be a cot?

Some of the owners of our Eastbourne holiday lets do have cots, but in the case of those which don’t, we can provide it directly from Exclusively Eastbourne.  We also have a booster seat available.   There is no extra charge, but it is best to let us know in advance if you want baby kit to avoid disappointment.  Please bear in mind that we do not provide cot bed linen so please pack this.

Q.   Are dogs or pets allowed?

Some of our holiday homes are dog friendly – check here for dog-friendly properties. Cats aren’t allowed, I’m afraid. Please ask for further details if you have other requirements.

Q.   Can I smoke in the holiday let?

Smoking is not permitted in any Exclusively Eastbourne property – if you smoke, please do so outside and remove any cigarette ash and remains safely.  Guests believed to have been smoking in the accommodation may be charged additional cleaning of up to £100 per room affected.

Q.  How and when do I pay for my holiday home and are there any extra charges?

You will be asked to pay an immediate booking deposit of £200 per week to secure your holiday home reservation (higher for some of the largest properties).  The balance will then be due six weeks before your arrival.  You will also be asked to pay a security deposit (see below) which is returnable after your departure.  You may need to pay for parking permits in restricted zones (see above – £2 per day, payable on arrival).    All bills (electricity, gas, water etc) are included within the rental price (reasonable usage).

Q.   Why do I need to pay a security deposit and when will I get this back?

All Exclusively Eastbourne holiday properties require a security deposit to be paid in addition to the cost of the holiday.  The amount of the deposit varies from property to property (from £200 for small properties through to £500 for larger holiday homes) and is usually higher for stays of three weeks or longer.  This security deposit is held for the duration of your stay in case of loss, damage or excessive cleaning required (for example if someone has illegally smoked in a property or has left the property in an unreasonably messy state that needs deep cleaning).  It is returned to you, minus any reasonable deductions, within one to two weeks of your departure.

Q.   Who do I contact if I have any questions or problems when in the holiday home?

Your welcome letter will clarify who is your main point of contact once you are in your holiday let in Eastbourne and if it is the owner, a telephone number will be provided.  For most of our properties, we will remain the main contact throughout your stay – you can contact us on +44 (0)1323 40 60 90.  If it is not an emergency, please call within our office hours of 9am to 6pm.

Q.   What if I’ve left something behind in a property? Can you send it back to me?

We do everything we can to reunite our guests with anything precious they’ve left behind and will happily return it in the post. Unfortunately this does take quite a bit of time and cost to package up and take to a post office so we have to ask for a minimum of £15 for P&P.

Still not sure? Talk to the team

We’re here to help you seven days a week and can happily help with advice on Eastbourne and East Sussex and individual properties to make sure you find exactly the right accommodation in your perfect location.

Find out more about our team here.

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