Frequently Asked Questions
Want to know more about Exclusively Eastbourne holiday lets?
In the meantime, here are answers to some of the common enquiries we receive…
Q. What hours are the Exclusively Eastbourne offices open?
We’re available seven days a week for general enquiries – from 8am to 8pm Monday-to-Saturday, and from 9am to 3pm Sundays. The telephone number is +44 (0)1323 40 60 90 and email is email@example.com
Q. What time can I arrive at my holiday let and is an early check in possible?
Your welcome letter will clarify the arrival time for your particular Eastbourne holiday accommodation – usually from 3pm. Early check ins are not usually possible as the property will be being prepared for your arrival. However it is worth checking a day or two before – if the property was empty the night before and already cleaned, it may be possible.
Q. How do I get the keys?
In most cases you will be personally met at the property and shown around. Please call the contact in your welcome letter (attachment to the email sent to you after you pay) a few days before to firm up timings. If you are arriving after 6pm, we can arrange to leave keys in a keysafe at our office.
Q. What about check out time?
Check out is 10am on the day of departure. Please be ready to leave on time so that we have sufficient time to clean the property before the next guests arrive that afternoon.
Q. Will someone meet me at check out and what should I do with the keys?
You do not need to wait for us to arrive before you leave your the holiday accommodation. There will be a guest information folder in the property which will clarify what to do with your keys – follow these instructions and you can leave at a time to suit you, as long as you are out by the agreed checkout time.
Q. Are bed linen and towels provided in holiday accommodation?
Yes, all Exclusively Eastbourne holiday lettings will have beds fully made up and fluffy towels for guests. For those enjoying a stay of more than a week, a change of bed linen will usually be supplied (or arrangements made for the linen to be changed).
Q. What about kitchen supplies?
All holiday lets will provide basic cleaning supplies: washing up liquid, cleaning solutions, sponges/cloths etc and some may provide a few dishwasher tablets (but to be safe if you have these at home, pack a few). Most owners also provide enough tea and coffee for a welcome drink in case you arrive too late to hit the supermarket. Supplies may be enough to get you started, rather than enough for your entire stay.
Q. Is there parking available?
The type of parking facilities varies by property – some is in private grounds, others on street. Where there are parking restrictions on street, you are able to purchase daily parking permits on arrival (£1 per vehicle per day). For details of the parking at a specific holiday home, please click on the ‘terms and conditions’ link on the page and there will be a section on parking, or ask us.
Q. I have a baby – will there be a cot?
Some of the owners of our Eastbourne holiday lets do have cots, but in the case of those which don’t, we can provide it directly from Exclusively Eastbourne. We also have a booster seat and steriliser available. There is no extra charge, but it is best to let us know in advance if you want baby kit to avoid disappointment. Please bear in mind that we do not provide cot bed linen so please pack this.
Q. Are dogs or pets allowed?
Some of our holiday homes are dog friendly – check here for details. Cats aren’t allowed I’m afraid. Please ask for further details if you have other requirements.
Q. Can I smoke in the holiday let?
Smoking is not permitted in any Exclusively Eastbourne property – if you smoke, please do so outside and remove any cigarette ash and remains safely. Guests believed to have been smoking in the accommodation may be charged additional cleaning of up to £100 per room affected.
Q. How and when do I pay for my holiday home and are there any extra charges?
You will be asked to pay an immediate booking deposit of £200 to secure your holiday home reservation. The balance will then be due six weeks before your arrival. You will also be asked to pay a security deposit (see below) which is returnable after your departure. You may need to pay for parking permits in restricted zones (see above – £1 per day, payable on arrival). If you choose to pay for your holiday by credit card (rather than UK debit card, UK cheque or bank transfer) this incurs an additional 3% charge on the total payment. All bills (electricity, gas, water etc) are included within the rental price (reasonable usage).
Q. Why do I need to pay a security deposit and when will I get this back?
All Exclusively Eastbourne holiday properties require a security deposit to be paid in addition to the cost of the holiday. The amount of the deposit varies from property to property and is usually higher for stays of three weeks or longer. This security deposit is held for the duration of your stay in case of loss, damage or excessive cleaning required (for example if someone has illegally smoked in a property or has left the property in an unreasonably messy state that needs deep cleaning). It is returned to you, minus any reasonable deductions, within one to two weeks of your departure.
Q. Who do I contact if I have any questions or problems when in the holiday home?
Your welcome letter will clarify who is your main point of contact once you are in your holiday let in Eastbourne and if it is the owner, a telephone number will be provided. For some of our properties, we will remain the main contact throughout your stay – you can contact us on +44 (0)1323 40 60 90. If it is not an emergency, please call within office hours of 8am to 8pm Monday-to-Saturday and 9am to 3pm Sundays.